Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Lighter Travel Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lighrter.com or use our travel services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, mailing address, date of birth, passport information, and payment details when you book travel services.
• Travel Preferences: Destination preferences, accommodation choices, dietary requirements, accessibility needs, and other travel-related information.
• Communication Data: Records of your correspondence with us, including emails, phone calls, and contact form submissions.
• Technical Data: IP address, browser type, operating system, device information, and website usage patterns collected through cookies and similar technologies.
• Location Data: General geographic location based on IP address to provide region-specific services and content.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your travel bookings, reservations, and service requests
• To communicate with you about your bookings, itinerary changes, and travel updates
• To provide customer support and respond to your inquiries
• To send promotional materials, newsletters, and special offers (with your consent)
• To improve our website functionality and user experience
• To analyze trends and gather statistical information about our services
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our terms and conditions

4. Information Sharing and Disclosure

We may share your information with third parties under the following circumstances:

• Service Providers: Airlines, hotels, tour operators, car rental companies, and other travel service providers necessary to fulfill your bookings.
• Payment Processors: Secure third-party payment processors to handle transaction processing.
• Business Partners: Trusted partners who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality and security.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functionality Cookies: Remember your preferences and personalize your experience.
• Marketing Cookies: Track your browsing habits to deliver relevant advertisements (only with your consent).

You can control cookie preferences through our cookie consent banner and your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and encrypted databases
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking records and travel documents are typically retained for seven years to comply with tax and legal requirements. Marketing data is retained until you withdraw consent or request deletion.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider in a structured format.
• Objection: Object to processing of your information for direct marketing purposes.
• Withdraw Consent: Withdraw previously given consent at any time without affecting prior processing.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, partner websites, and travel service providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to deletion, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, please contact us.

13. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

14. Contact Us

15. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this privacy policy. If you do not agree with this policy, please discontinue use of our services.