Last Updated: January 15, 2025
This Refund Policy explains the terms and conditions under which Lighter Travel Agency, Registration Number 71453528, provides refunds for travel services booked through our agency. We are committed to fair and transparent refund practices while balancing the policies of our third-party travel service providers. Please read this policy carefully before making any bookings.
Refund eligibility depends on multiple factors, including:
As a travel agency, we act as an intermediary between you and travel service providers. Our ability to provide refunds is largely determined by the policies of these providers.
The following cancellation fee structure applies to bookings made through Lighter Travel Agency, in addition to any fees charged by service providers:
| Cancellation Timing | Agency Cancellation Fee | Typical Refund Amount |
|---|---|---|
| More than 60 days before departure | 25% of total booking cost | 75% refund (minus supplier fees) |
| 30-60 days before departure | 50% of total booking cost | 50% refund (minus supplier fees) |
| 15-29 days before departure | 75% of total booking cost | 25% refund (minus supplier fees) |
| Less than 15 days before departure | 100% of total booking cost | No refund |
Important: These fees are in addition to any cancellation penalties imposed by airlines, hotels, tour operators, and other service providers. Total refunds may be significantly less after accounting for all applicable fees.
Refundable bookings typically cost more but offer greater flexibility. If you book refundable rates, you may be eligible for a full or partial refund according to the cancellation timeframe outlined above. However, even refundable bookings may be subject to service fees and administrative costs.
Non-refundable bookings offer lower prices in exchange for limited cancellation rights. Generally, non-refundable bookings cannot be canceled for a refund under any circumstances. In exceptional cases (such as documented medical emergencies or force majeure events), we will work with service providers to request refunds or credits, but we cannot guarantee any refund for non-refundable bookings.
Flight refund policies are determined by the airline and fare class purchased:
We will provide specific airline refund policies at the time of booking. Canceled flights may result in flight credits rather than cash refunds, depending on airline policy.
Hotel cancellation policies vary by property and rate type:
We will clearly communicate hotel-specific cancellation deadlines when you make your booking.
Tour operators and activity providers have varying refund policies:
Car rental and ground transportation cancellations usually incur minimal fees if canceled at least 24 hours in advance. Late cancellations or no-shows may result in charges equivalent to one day's rental.
To request a refund, please follow these steps:
Refund requests must be submitted in writing. Verbal requests are not sufficient for processing refunds.
Once a refund is approved, processing times vary:
Refunds will be issued to the original payment method used for booking. We cannot process refunds to different credit cards or payment methods than those used for the original transaction.
In cases of documented medical emergencies preventing travel, we will work with service providers to request refunds or credits. You must provide medical documentation from a licensed physician. Travel insurance often covers medical-related cancellations; we strongly recommend purchasing comprehensive travel insurance.
In the unfortunate event of death of a booked traveler or immediate family member (parent, spouse, child, sibling), we will work with all service providers to maximize refunds. Official death certificates must be provided. Most service providers show compassion in these circumstances, but refunds are not guaranteed.
When destinations become inaccessible or unsafe due to natural disasters, political unrest, pandemics, or other force majeure events, we will work with service providers to obtain refunds or future travel credits. Government travel advisories and destination closures will be considered in evaluating refund eligibility.
If a travel service provider goes out of business or fails to deliver promised services, we will assist you in seeking refunds through available channels, including credit card chargebacks and industry protection programs. However, we cannot guarantee recovery of funds in these situations.
We strongly recommend purchasing comprehensive travel insurance that covers trip cancellations, interruptions, medical emergencies, and other unforeseen circumstances. Travel insurance can provide refunds in situations where supplier policies would not normally allow cancellations. Insurance must typically be purchased within 14 days of initial trip deposit to cover pre-existing conditions.
Customers who fail to show up for booked services without prior cancellation are not eligible for refunds. This includes missing flights, failing to check in at hotels, or not appearing for scheduled tours. Partial trip no-shows (leaving a trip early) generally do not qualify for partial refunds of unused services.
If you provide incorrect information (wrong dates, misspelled names, etc.) and discover the error after booking, changes and corrections will be subject to service provider policies and may incur fees. We are not responsible for refunding bookings made based on customer-provided information.
If we make an error in booking your travel services that materially affects your trip, we will work to correct the error at no additional cost to you. If a correction is not possible, we will provide a full refund of amounts paid to us. Our liability is limited to the refund amount and does not extend to consequential damages.
If you disagree with a refund decision, you may request escalation to our management team. Please submit your dispute in writing with supporting documentation. We will review your case and provide a final written response within 14 business days. If you remain unsatisfied, you may pursue resolution through the dispute resolution process outlined in our Terms and Conditions.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. The policy in effect at the time of your booking will govern your transaction.
For refund requests, questions, or concerns regarding this policy, please contact us:
Lighter Travel Agency
Registration Number: 71453528
Address: 4840 Hayden Pines Lake Kathrynehaven, AZ 12403-9749, United States
Phone: +1 502 221 9512
Email: [email protected]
Business Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM (Arizona Time)
Final Notice: This Refund Policy should be read in conjunction with our Terms and Conditions. By booking travel services through Lighter Travel Agency, you acknowledge that you have read, understood, and agree to this Refund Policy.